yumealz logo شعار يوميلز

Terms and Conditions

Terms and conditions for using the yumealz website or application

contractual relationship

1.1 These Terms and Conditions of Use (hereinafter referred to as the “Terms”) govern the access or use by any person in the Kingdom of Saudi Arabia (hereinafter referred to as the “User”) of the Applications, Websites, Content, Products and/or The services (hereinafter referred to as the “Services”) provided by yumealz, which is a registered name and trademark owned by Wajbati Postal Transport Corporation, a sole proprietorship established in accordance with the regulations of the Kingdom of Saudi Arabia and registered with the Ministry of Commerce with Commercial Registry No.: 4030449209 and its head office is located in the city of Jeddah, Kingdom of Saudi Arabia (hereinafter referred to as “yumealz”).

2.1 The User’s access to and use of the Services constitutes the User’s agreement to be bound by these Terms, which establishes a contractual relationship between the User and yumealz. If the User does not agree to these Terms, the User may not access or use the Services. These Terms specifically supersede any prior agreements, arrangements or understandings with the User. yumealz may immediately terminate these Terms or any of the Services relating to the User or stop offering the Services in general or deny access to them or any part thereof at any time for any reason.

3.1 Some supplemental terms may apply to certain services, such as policies for a particular event, activity or promotion, and if any, such supplemental terms relating to the services provided will be disclosed.

4.1 Supplementary Terms are in addition to these Terms for the purposes of and are considered part of the Services provided. Supplemental Terms shall prevail over these Terms in the event of a conflict with respect to the Services provided.

5.1 yumealz may amend the terms relating to the Services from time to time and the modifications shall take effect upon the publication of these updated terms on this website or the posting of the revised policies or supplemental terms relating to the service provided. The User’s continued access to or use of the Services after such posting constitutes the User’s agreement to be bound by the Terms as amended.

6.1 yumealz collects and uses personal data in connection with the Services in accordance with the Privacy Policy and yumealz may provide the necessary information, including user contact information, to claims-settlers or insurance companies in the event of a complaint, dispute or disagreement which may include An accident between the User and an external service provider (including a driver of a carrier network) where such information or data is necessary to resolve the complaint or dispute.


1.2 The Services constitute an online shopping platform that allows users of the yumealz mobile applications or websites to offer, sell or purchase merchandise and/or arrange, coordinate and schedule delivery, logistics and/or transportation services with independent third parties providing such services and/or merchandise , including independent delivery service providers, independent transportation service providers and independent logistics service providers under independent contractor agreements with yumealz or certain subsidiaries or affiliates of yumealz (“Independent Service Providers” or “Independent Service Provider”).

2.2 The actual contract of sale is directly between the seller and the buyer and although yumealz provides pricing, shipping, listings and other directions in the Services, these directions are just information, and the user may decide to follow these instructions or not. In addition, while yumealz may help facilitate the resolution of disputes, yumealz does not control and does not warrant: the existence, safety, or legality of the advertised merchandise, the truth or accuracy of user content or lists, the ability of sellers to sell merchandise, or the ability of buyers to pay for goods; Or the buyer or seller will actually complete the transaction or return the goods.

3.2 The Services are provided for the User’s personal and non-commercial use only, unless otherwise agreed by yumealz through a separate written agreement with the User.


yumealz grants the User, subject to the User’s compliance with these Terms, a limited, non-exclusive license that may not be licensed to any third party, whether affiliated with the User or a third party, directly and/or sub, and is not transferable to another person and is a revocable license, to:

(a) access and use the Applications on the User’s personal device only in connection with the User’s use of the Services;

(b) access and use any of the content, information and related materials that may be made available through the Services;

In all such cases, the use is for personal and non-commercial use only. yumealz and its licensors reserve any rights not expressly granted in these Terms.


The user may not:

(i) remove any copyright, trademark or other proprietary notice from any part of the Services.

(ii) reproduce, modify, prepare derivative works from, distribute, license, rent, sell, resell, transfer, publicly display, publicly perform, broadcast, circulate, publish or otherwise exploit the Services except as expressly permitted by yumealz.

(3) Tampering, reverse engineering or disassembling its blades.

(4) Link, duplicate or frame any part of the Services.

(5) Create or cause the creation of any programs or scripts for the purpose of eliminating any part

from the Services, indexing, erasing or otherwise exploiting its data, or improperly burdening or impairing the operation and/or functionality of any aspect of the Services.

(6) Attempting to gain unauthorized access to the Services or damage any of its aspects or any of its related systems and networks.

Providing services

1.5 The User acknowledges that parts of the Services may be made available under the different names and brands of yumealz, if any, or the ordering options associated with the delivery, transportation or logistics services.

2.5 The User acknowledges that the Services may be made available under the yumealz name and brand described above under Clause 5.1 or ordering options in connection with delivery, transportation or logistics services by or in connection with:

(1) Some subsidiaries and affiliates of yumealz, if any

(ii) Independent service providers including drivers of transport network companies, holders of permits under a transport charter or holders of permits, permits or similar transport licenses.

Services and content of independent service providers and third parties

1.6 The Services may be made available or accessible in conjunction with the services and content of independent service providers or third parties including advertising, none of which is under the control of yumealz.

2.6 User acknowledges that different terms of use and privacy policies may apply to User’s use of the services and content of independent service providers or third parties.

3.6 yumealz does not endorse the services and content of independent service providers or third parties and is not in any way responsible for any products or services of independent service providers or third parties.

4.6 Apple, Google, Microsoft Corporation, or their respective international subsidiaries and affiliates are external beneficiaries of this Contract if you access the Services using applications designed specifically for mobile devices running any of the following computer systems: Apple iOS, Android or Microsoft Windows

5.6 The External Beneficiaries referred to above under clause 4.6 are not parties to this Contract and User’s access to the Services using such Devices is subject to the terms set forth in the applicable Third Party Terms of Service.


The Services and all rights thereto including, but not limited to, advertising campaigns, names and trademarks, service marks, logos, designs and artwork, graphics and graphic materials, images, designs and graphic materials, films, blogs, text and printed or written materials remain The phrases, written materials, music and compositions, visual arts, ideas or quotes are the property of yumealz or its licensors. Neither these Terms nor User’s use of the Services grant the User any rights either in or in connection with the Services other than the limited license granted above under Clause 3 (the License).

User’s use of the Services

1.8 For the purpose of using most aspects of the Services, the User must register in order to obtain and maintain an effective personal account for the User Services (hereinafter referred to as the “Account”) and the User must be of full legal capacity and description in the Kingdom of Saudi Arabia. Saudi Arabia so that the user can obtain an account.

2.8 Account registration requires the User to provide certain personal information to yumealz such as name, address (including email), mobile phone number, age and gender.

3.8 The User agrees to record and maintain true, accurate, complete and up-to-date information in the User’s account. User’s failure to maintain accurate, complete and up-to-date information in User’s Account, including designating an invalid or expired payment method, may result in User’s inability to access or use the Services or User’s termination of these Terms with User.

4.8 The User is entirely responsible for all activities conducted in the name of the User Account and the User agrees to maintain the security and confidentiality of the User Account username and password at all times.

5.8 The User may not have more than one Account unless authorized in writing by yumealz.

User requirements and behavior

1.9 The Service is not available for use by persons under the age of majority. The User is not entitled to authorize the use of the User’s Account to third parties, and the User cannot allow persons under the age of majority to obtain transportation services from independent service providers unless they are accompanied by the User.

2.9 The User may not assign the Account or transfer the Account ownership to any other person or entity. The user agrees to abide by all the laws and regulations in force in the Kingdom of Saudi Arabia when using the services. The User may only use the Services for lawful purposes.

3.9 In using the Services, the User shall not cause harm, inconvenience, inconvenience or property damage, either to independent service providers or to any other parties. In some cases, the User may be required to provide proof of identity to access or use the Services, and the User agrees to be prevented from accessing or using the Services if the User refuses to provide proof of identity.

Text messages

Once the account is created, the User agrees that the Services may send the User certain informational text messages as part of the normal business course of the User’s use of the Services.

promotional codes

1.11 yumealz may, in its sole discretion, create promotional codes that may be redeemed and credited to the account or other features or benefits in connection with the Services or the services of independent service providers, subject to any additional terms that yumealz establishes on the basis of each promotional code

(hereinafter referred to as “Promotional Codes”).

2.11 The User agrees that the Promotional Codes:

(1) They must be used for the intended audience and purpose and in a systematic manner.

(ii) It may not be copied, sold, transferred in any way, or made available to the public (whether posted on a public form or otherwise), unless expressly permitted by yumealz.

(3) It may be disabled by yumealz at any time and for any reason without incurring any legal liability.

(4) It can only be used in accordance with the special conditions set by yumealz for each promotional code.

(5) Not suitable for cash payment.

(6) It can be terminated before the user uses it. yumealz reserves the right to withdraw, or deduct credits, or other benefits or benefits obtained through the use of promotional codes by you or any other user in the event that yumealz determines or believes that the use or redemption of the promotional codes was in error or fraud is illegal or in violation of the terms of applicable promotional codes or these Terms.

User Provided Content

1.12 yumealz may, in its sole discretion, allow the User from time to time to submit, upload, post or otherwise provide text, audio and/or visual content and information to yumealz through the Services, including comments and feedback relating to the Services, and to create requests Supporting, providing input for competitions and promotions (hereinafter referred to as “User Content”).

2.12 Any User Generated User Content that you submit to yumealz remains the property of the User. However, once User Generated Content is submitted to yumealz, User grants yumealz a worldwide, perpetual, irrevocable, royalty-free license, as well as the right to sublicense, use, copy, modify, create derivative works from, distribute and publicly display the User Content. publicly perform it and exploit it in any other way in all forms and distribution channels now known or hereafter developed (including in connection with the services and businesses of yumealz as well as third-party sites and services), without additional notice to the user or obtaining the consent of the user and without the need to Payment of an amount to the User or to any other person or entity.

3.12 The User represents and warrants that:

(i) that the User is either the sole and exclusive owner of all User Content or the User has all rights and holds all licenses, consents and releases necessary to grant a license to yumealz to use the User Content as set forth above.

(ii) neither User Content nor User Submission, Uploading, Posting, or otherwise making available such User Content nor yumealz use of User Content shall infringe, misappropriate or infringe any of the intellectual property rights, proprietary rights, copyrights or privacy rights of a third party and shall not To breach any of the laws or regulations in force in the Kingdom of Saudi Arabia.

4.12 User agrees not to submit any User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, illegal or otherwise offensive, as determined by yumealz in its sole discretion, whether or not such material is protected by statute. yumealz may review, monitor or remove User Content in its sole discretion at any time and for any reason without notifying the User.

Network and Device Access

The User is responsible for obtaining the necessary network access data to use the Services. The rates and charges for data and messages applied by the mobile network to which the user subscribes may apply to the user if the user accesses the services or uses the services from a wireless device, and the user is responsible for these rates and fees. It is the user’s responsibility to acquire and update appropriate equipment or devices that are necessary to access and use the Services and Applications and any updates there. yumealz does not warrant that the Services, or any part thereof, will operate on any particular equipment or devices. In addition, the Services may suffer from malfunctions and delays inherent in the use of the Internet and electronic communications.

paying off

1.14 The User understands that the use of the Services may result in the User being charged for services or goods obtained by the User from the Independent Service Provider (hereinafter referred to as “Fees”).

2.14 After the User receives the Services or Goods obtained through the User’s use of the Service, yumealz will facilitate the User to pay the applicable Fees on behalf of the Independent Service Providers as the Independent Service Providers’ limited payment collection agent, and such payment of the Fee shall be deemed to be effective as if payment had been made directly From the user side to the independent service provider.

3.14 The fees will include taxes including value added tax applicable in the Kingdom of Saudi Arabia. All fees paid by the User are final and non-refundable, unless otherwise specified by yumealz.

4.14 All fees are due with immediate effect and payment is facilitated by yumealz using the user’s preferred payment method defined in the user’s account, after which yumealz will send a receipt to the user via email or application.

5.14 If the primary payment method designated by the user in his account is expired, invalid or cannot be paid through, the user agrees that yumealz, as the limited payment collection agent for independent service providers, may use the secondary payment method on the user’s account, if any, or use any other method available in the Services and/or the User’s account to collect fees.

6.14 As agreed between the User and yumealz, yumealz reserves the right to

create, cancel and/or revise fees for any or all services or merchandise obtained through the use of the Services at any time in yumealz’ sole discretion. Furthermore, the User acknowledges and accepts that the fees applicable in some geographical areas may increase significantly during times of high demand. yumealz will use reasonable efforts to notify the User of charges that may apply to him provided that the User is responsible for the fees incurred in his account regardless of the User’s knowledge of them or the amounts in respect of such account.

7.14 yumealz may from time to time provide certain Users with promotional offers and discounts that may result in varying amounts being paid for the same services or goods or for similar services and goods while using the Services and the User agrees not to have such promotional offers and discounts – unless made available to the User Also – a relationship to his use of the services or fees charged on him.

8.14 The User may elect to cancel his order for services or goods provided by an Independent Service Provider at any time before the Independent Service Provider accepts the User’s request since in the event that the Independent Service Provider accepts the User may be required to pay a cancellation fee.

9.14 The payment structure aims to fully compensate the independent service provider for the services and goods provided. Except in connection with transportation services requested through the Application, yumealz does not allocate any portion of User Payments as a tip or gratuity to the Independent Service Provider.

10.14 Any statement made by yumealz (on its website, in the app or in yumealz marketing materials) that gratuities are “voluntary,” “unconditional” and/or “embedded” in payments you make for services or merchandise provided is not intended to indicate yumealz shall provide any additional amounts to the Independent Service Provider other than the amounts indicated above.

11.14 The User understands and agrees that the User is free to make additional payments as a tip to any independent service provider who provides the User with services and goods through the Service but that the User is not obligated to do so, the tips are paid voluntarily.

12.14 After the User obtains the Services and Goods through the Services, the User will have the opportunity to evaluate his experience and provide additional feedback regarding the Independent Service Provider.

Disclaimer and Indemnity

1.15 Disclaimer.

1.1.15 SERVICES ARE PROVIDED AS IS AND AS AVAILABLE, AND yumealz disclaims all representations and warranties, express or implied.

which are not expressly set forth in these Terms, including the implied representations of merchantability, fitness for a particular purpose, and non-infringement. In addition, yumealz makes no representations, representations or warranties regarding the reliability, timeliness, quality, suitability or availability of the Services or any of them or the Goods requested while using the Services or about the interruption or error-freeness of the Services.

2.1.15 Consistent with the Saudi regulation regarding requirements and specifications of passenger vehicles, yumealz will perform a quality check on the passenger vehicles of independent service providers, but yumealz does not guarantee the quality of such vehicles, nor does yumealz guarantee the quality, suitability or their safety or ability.

3.1.15 The User agrees that the entire risk arising out of or relating to the User’s use of the Services or any of the Services or Goods ordered in connection with such use remains with the User or the Independent Service Provider.

4.1.15 yumealz shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages including loss of profits, loss of data, personal injury or property damage connected with or in any way caused by the use of the Services even if yumealz has been advised of the possibility of such occurrence of damages.

5.1.15 yumalz shall not be liable for any damages, liability or losses arising from: (i) the User’s use of, reliance on, or inability to access or use, the Services; or (ii) any commercial transaction or relationship between the User and any independent service provider, even if yumalz has been advised of the possibility of such damages.

6.1.15 yumalz shall not be liable for delays or breaches of performance arising from causes beyond yumalz’ reasonable control.

7.1.15 User acknowledges that independent transportation service providers that provide transportation services requested through certain order options in connection with the Services may provide ride-sharing or transportation services, and that they may not be professionally licensed or authorized.

8.1.15 The User may use the yumealz Services to request and schedule delivery or transportation services, or the provision of goods or logistics services by independent service providers, except that the User agrees that yumealz shall have no responsibility or liability to the User in connection with any of the delivery, transportation, or provision of goods or Logistics services provided to the user by independent service providers.

2.15 Compensation.

1.2.15 User agrees to indemnify yumealz, its officers, directors, employees and agents from all claims, demands, losses, liabilities and expenses (including attorneys’ fees) arising out of or in connection with the following:

(i) the User’s use of the Services, services or goods obtained by the User through the use of the Services;

(ii) The user’s breach or violation of any of these Terms.

(iii) yumealz’ use of the User’s User Content.

(4) The user’s violation of the rights of any third party, including independent service providers.

Applicable Law and Arbitration

1.16 The Terms (including non-contractual obligations arising from the Services) shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia


2.16 Any dispute arising out of or relating to these Terms (including non-contractual obligations arising from the Services) shall be settled amicably through friendly negotiation. If the dispute is not settled amicably within sixty (60) days from the date of receiving a written letter desiring an amicable settlement from yumealz or the user, the user and yumealz have agreed to settle through the competent court in Jeddah.

General Provisions

1.18 Claims of copyright infringement. All claims of copyright infringement should be sent to the following website: …………………………………………………………………………………… ……..

2.18 Notices and Correspondence.

yumealz may send notices and communications by sending a general notice about the Services, by sending an email to the email address registered with a User’s account, or by sending a written letter by post to the User’s address on record. The User may send notices to yumealz by written correspondence at the following address:

Wajbti Mail Transport Corporation

Postal Box 3060 Omar Alkhabazi st, Alsalamah, Jeddah

Kingdom Saudi Arabia

3.18 No joint venture, partnership, employment, business or agency relationship will arise between the User or between yumealz or any other independent service provider as a result of the contract between the User and yumealz  or as a result of the use of the Services.

4.18 In the event that any provision of these Terms is found to be illegal, invalid, or unenforceable in whole or in part under Saudi regulations, then this provision or part of the provision shall be deemed not part of these Terms without any impact on the legality or legality of the remaining provisions of these Terms its validity or enforceability. In this case, the provision/part of the illegal, void or unenforceable provision shall be replaced by a provision/part of a legal, valid and enforceable provision provided that it has an effect similar, to the maximum extent possible, to the provision/part of the unlawful, invalid or unenforceable provision or Unenforceable subject to the content and purpose of these Terms.

These Terms constitute the entirety of what has been agreed and understood with respect to its subject matter and supersedes and supersedes all prior and contemporaneous agreements, representations and understandings on the subject matter.

Refund Policy

Errors on Food Orders

If you receive any paid for items that is different from your receipt, we sincerely apologize. Please contact us soon as you notice any errors in your order to resolve the issue.

* For credit card payments, you will be refunded the sales price amount associated with the error and recharged for any new items.

Food Order Incomplete

If in any occasion you do not receive any items that is on your receipt and paid for, please contact us as soon as you notice said items were not received with your order.

Cancelations on Orders

yumealz cannot accept any cancellations, refunds, or give store credit on orders once it has been confirmed with the restaurant.

yumealz cannot accept any cancellations, refunds, or give store credit if you change your mind or mistakenly order any items after the order is prepared.

Order Cancelled Delivery Partner

In the rare possibility of delivery partner cancellation if you are not within reach and he/she is not able to find you or arrive to your delivery address, they will contact you through the provided contact information on your profile. If our delivery partners made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

  • In the case of refunds, any refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.